Network-based multimedia communications and direct

专利名称：Network-based multimedia communications

and directory system and method ofoperation

发明人：Robert S. Cohn,Gregory M. Vaudreuil,Carl F.

Schoeneberger,David M. Reece,Carlton C.O'Neal,Carl W. Kalbfleisch,Mark B.Whipple,James R. Swoopes,Alan T.Huch,Michael P. Dimitroff

申请号：US08/307517申请日：19940916公开号：US05740231A公开日：19980414

摘要：A communications system (10) is provided which comprises a plurality ofnetwork hubs (12), (14), and (16). Network hubs (12), (14), and (16) are interconnectedthrough a communications network (18). The system (10) interconnects messagingsystems (24), (26), (28), (30), (32), (34), (36), (40), (42) and (44) having disparate capabilitiesand using disparate communications protocols. The network hubs use numbers ofconnection processors (52) and () to interact with the messaging systems. A hubdatabase (68) and message store (58) are used to store control information andmessaging information within the network hubs. A network processor (60) is used tointeract with other hubs within the communications system (10). A message router (72),connection manager (74) , data replicator (76), and an administrative event manager (78)are used to control the operations of the hub in processing a message. A management

server () and a event processor (70) are used by communications system (10) tomanage the internal operations of each of the network hubs. The network center (37)contains a customer computer interface system (167) and an interactive voice responsesystem (169) to allow user interaction with information provider databases (39), acustomer service system (161), a message tracking system (163), a billing system (159),and a HelpLine system (157). The network center (37) contains a master database (151)that is used to synchronize the databases stored in each of the network hubs (12), (14),and (16).

申请人：OCTEL COMMUNICATIONS CORPORATION

代理机构：Baker & Botts, LP.

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