五星级酒店客房培训——如何清洁淋浴间

STANDARD OPERATING PROCEDURE 标准操作程序 HOW TO CLEAN THE SHOWER ROOM怎样清扫淋浴间 TASK NUMBER: HKFL-0013 任务号： DEPARTMENT: Housekeeping 部门 ： 客房 DATE ISSUED: 日期： GUEST I expect my Bathroom to be cleaned daily as this should be a hygienic place in which I shower EXPECTATION: 我希望在我洗澡时，浴室是干净的。 客人期望： TIME TO TRAIN: 25 minutes 培训时间： Why is this task important for you and our guests? 为什么这些对你和我们的客人很重要？ Answers:

1. I understand the importance of the cleanliness of the guest bathroom. 我明白客人浴室的重要性。

2. When the Bathroom is clean, I am able to satisfy our guests and increase the GSTS score. 干净的浴室可以增加客人的满意度。 3. I can show my professionalism.

Task – How to clean the Shower Room

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可以展示我的专业技能。

4. Guests feel comfortable with a clean bathroom. 干净的浴室能使客人感到舒适

WHAT/ STEPS步骤 1) Preparation 准备 2) Clean 清洁 HOW/ STANDARDS标准 Take the sponge and the general purpose cleaner. 用海绵和万用清洁剂。 Clean the shower-head, taps, wall, shower doorframe, shower door, and handle. 清洁淋浴头，水龙头，墙，淋浴门框，把手 Rinse the wall and other areas with hot water, starting from the top downwards. 用热水冲墙及其他地区（由上及下） TRAINING QUESTIONS问题 What material do I clean the shower with? 用什么工具？ What are the 6 things I need to clean? 清洁哪6个部分？ 3) Rinse 冲洗 4) Dry 擦干 How do I rinse the wall? 怎么冲墙？ Why can’t I use cold water? 为什么不用冷水？ Dry the showerhead and taps with a dry cloth. Dry the wall, shower doorframe, shower door and handle with a dry cloth. 用干布擦干淋浴头等部分， If any metal part is tarnished, take a wet How do I polish metal? 怎样擦亮金属件？ cleaning cloth with metal polish and polish the metal in a circular motion. 如果金属部分失去光泽，用干净的湿 抹布擦，并用金属上光剂抛光。

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Task – How to clean the Shower Room

5) Report defect 报告缺陷 Scrub the floor with a hand brush and general-purpose cleaner. 用刷子和万用清洁剂刷洗地面。 Rinse with water. 冲洗 Dry the area with a dry cloth. 擦干地面 To report immediately of any maintenance problem is found while cleaning. 打扫时要及时发现并报告问题。 How do I scrub the floor? 如何刷洗地面？ How do I dry the floor? 如何擦干地面？ Why do I have to report immediately? 为什么要立刻报告？ What might some of those defects be? 什么缺陷需要报告？ Summary questions: 问题总结

1. How long should it take me to clean a shower room? 打扫浴室用多少时间？

2. What are the basics steps when cleaning a shower room? 打扫浴室的基本步骤？

3. What material do I need to clean the shower? 清洁卫生间需要什么工具？

4. What is the first thing I do when cleaning the shower? And the last thing? 打扫卫生间的第一件事和最后一件事是什么？ 5. What do I need to clean in the shower? 打扫淋浴需要什么？

6. Do I need to report defects to HK or can I report this defect immediately to POMEC?

Task – How to clean the Shower Room

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发现问题需要报告给客办还是工程部门？

Now ask the trainee to practice the task from start to end to test competency. 培训回顾

Task – How to clean the Shower Room

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