GM 1927-10 Lessons Learned Overview October 2002

Process Overview

Purpose: the purpose of the lessons learned process is to prevent the reoccurrence of problems previously experienced on new vehicle programs

 GM has developed a web based database of the most recent and significant lessons learned.

 Lessons learned have been entered into a shared database which can house lessons learned on any program, commodity and model year.

 Lessons are used as thought starters during program reviews.

 Lessons learned reviews take place four times during the product development process as an integral part of the existing APQP Gate Reviews.

 Lessons learned reviews are intended to provide a forum from which candid

discussion can take place regarding lessons learned from the past to identify issues which could potentially reoccur on the program in review.

 Lessons learned reviews are supported by supplier quality, product design, materials, containerization and other functional groups.

 Suppliers are responsible for discussing why their design will not or will be susceptible to the same failure.

 Suppliers are requested to contribute additional lessons learned based on their knowledge of the commodity for entry into the database.

 Issues or concerns that surface during the lessons learned reviews are championed by the Supplier Quality Engineer and tracked as part of the lessons learned process

 GM and supplier groups will be identified and expected to resolve and report out on open issues during subsequent lessons learned program reviews.

October 2002 GM 1927-10