酒店餐厅领位员岗位职责

Hotel Level: 酒店等级： Job Band: 职位等级：

I – V 一—五 8 8

Department: 部门： Reports To: 直属上级：

Food & Beverage Services 餐饮服务部门

F&B Supervisor, Restaurant Manager 餐饮主管，餐厅经理

JOB OVERVIEW职位概述

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At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

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To provide an appropriate welcome at Restaurants for guests and potential guests, maximizing their dining experience using technical and individual social skills.

在餐厅适当的欢迎宾客和有可能的宾客，使用技能和个人的社交技巧使客人获得最好的体验。

Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。

Be charming by being approachable, having confidence and showing respect.

Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

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在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：

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亲切、充满自信、体现尊重来展现富有魅力的你。

理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。

DUTIES AND RESPONSIBILITIES工作职责

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Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following: 在餐厅的前部迎接所有宾客和有可能的宾客，确保完成以下工作：

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Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards

确保在开始营业前餐厅准备就绪，侍应生和餐桌服务员都遵守开始营业规范。 Ensure restaurant operating equipment is clean and in working order

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确保餐厅运营设备的清洁并正常工作。

Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy

按照酒店的规定保持工服和个人仪表的高标准。

Welcoming guests to the Restaurant, by using the Restaurant name 迎客人光临餐厅，使用餐厅的名称。

Inquiring if they have a reservation and noting it in the reservation book if they do 询问客人是否有预订，如有预定在预订册上做记录。

Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book

为客人登记预订并注有用餐喜好，如客人没有预订则在预订册上记录。 Being attentive to guest requests 周到的满足客人要求。

Escort guests to their preferred table or reserved table and seat guests according to restaurant standards 陪同客人前往喜欢的餐台或预订的餐台，按餐厅标准安排客人就坐。

Take telephone bookings and document in the Reservation book according to restaurant standards 接听电话订位并按餐厅的规范在预订冊上记录。 Train wait staff and bus staff in hostess standards 按领位员的标准培训员工。

Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor

周到的为客人服务，并尽可能解决客人的投诉，向上级领到报告所有事件。 Maintain responsibility of cleanliness of hostess stations 保持迎宾台的清洁。

Maintain responsibility of cleanliness of all menus and drink menus 保持所有菜单和饮料单的清洁。 Assist with beverage service 协助饮料服务。 Assist with food service 协助食品服务。

Maintain detailed knowledge of menu, including daily specials 对菜单有具体的了解，包括每日特价。 Ensure tables are cleared quietly and efficiently 确保迅速且高效的清理餐桌。

Carry food and beverage trays in a safe manner to minimize breakages 安全的举餐盘使破损将到最低。 Complete dockets accurately and clearly 准确和清楚的填写收据。

Maintain current information on all general activities of the hotel

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• 了解当前酒店所有的活动。

ACCOUNTABILITY责任范围

Number of employees supervised – 管理的员工

Direct N.A. 直接 无 Indirect N.A. 间接 无

Annual Operating Profit/Payroll Budget – 年度经营利润和薪金预算

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N.A. 无

Key Metrics – 主要绩效指标

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Completion of assigned tasks 完成分配给工作的情况

Decision Making Responsibilities (Decision Rights) – 决策职责(决策权)

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N.A. 无

QUALIFICATIONS AND REQUIREMENTS任职要求

Required Skills – 技能要求

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Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.

持有当地规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。 Able to read and write English 能够读写英语。

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Qualifications – 学历

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High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field. 高中或酒店管理，餐饮或相关领域的职业证书。

Experience – 经历

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The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Employee Name (print)

Employee Signature

此职位描述所陈述的只是该项工作的核心内容和主要层面，并非所有职责或资历要求。

员工姓名(正楷)

员工签名

日期

Date

1 years related experience or an equivalent combination of education and experience. 1年相关工作经历，或与此相当的教育和相关工作经验结合的背景。

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